Shipping and Delivery

Here is the information for the deliveries out of Metropolitan France:

• Delivery to Corsica: additional charge of 24€.

For deliveries to DOM/TOM :

• Via Chronopost International: with delivery against signature / delivery within 3 to 4 days (depending on the destination) 

Countries where AIRSOFT OPERATION does not deliver anymore :

• Guadeloupe, Reunion Island, Martinique, Saint Martin, Saint Barthelemy, French Polynesia, French Guiana, New Caledonia, Mayotte, Saint Pierre and Miquelon, Wallis and Futuna, French Southern and Antarctic Territories, Military Postal Sector and Mauritius.

For shipments to international destinations:

• 
  Via Chronopost International: with delivery against signature / delivery within 3 to 4 days (depending on the destination)

Countries where AIRSOFT OPERATION delivers :

• Monaco, Switzerland, Andorra and all of Europe.

What are the shipping costs at AIRSOFT OPERATION?

For an order in Metropolitan France, shipping is free* in Chrono13 relay for an order over 149€ or in colissimo Relai for any order over 79€.

Shipping costs vary according to the delivery method chosen, the price of the package, the destination of the package as well as the volume and weight.

You have a doubt about your shipping costs? Then add your items in the shopping cart and select your delivery method to get an estimate of your shipping costs, without even having to register.

*Excluding products, excluding templates
 
A delay in delivery can always happen. AIRSOFT OPERATION cannot compensate its customers in the event that a package arrives one or more days late.

In the event of a significant delay, it is the customer's responsibility to contact the customer service of the carrier concerned. Here are the telephone numbers of our carriers' customer services:

• Chronopost: 0969 391 391 or 0825 801 801

How long does it take to prepare my order?

Once your order is validated on our website and once the payment is received and accepted (which is immediate in the case of a payment by credit card), we proceed to the processing of it.

From Monday to Friday (except Wednesday), if your order reaches us before 2:00 pm, and if all products are in stock, it is processed the same day. An order placed during the weekend is processed the following Monday.

If all the items ordered are in stock, your order is given to the carrier (in this case the ChronoPost group) the same day.

If some of the items in your order are not in stock, we will proceed with the partial shipment of your order according to the following rules:

• If the portion of your order available in stock is greater than 120 euros (100 euros without tax), it is shipped without delay.
• If the portion of your order available in stock does not exceed this amount, the order will remain on hold until it is reached.

The customer is informed of the good expedition of his order by an email including a tracking number. This tracking number allows the customer to follow the progress of his package in the carrier's network, until delivery.
 
Case of the withdrawal of order in store
If you have selected the delivery method in one of our stores, please respect the following procedure:

• Make sure that your order is available in our stores before coming to pick it up (our stores usually contact you to let you know when your order is available).
• Bring an ID card so that we can verify that you are the person who placed the order and possibly the payment.

 Which customers can benefit from VAT-free invoicing?

• DOM/TOM: All private or professional customers whose billing AND delivery addresses are located in the
• DOM/TOM will be invoiced without French VAT.
• Outside the EU: All customers whose billing and delivery addresses are located outside the European Union will be invoiced without French VAT.
• Intra EU Professionals: All professional customers whose billing AND shipping addresses are located outside of France but within the European Union will be invoiced without French VAT, as long as they are able to provide a valid intra EU VAT number.

Please note that for parcels to DOM/TOM and extra-European zone, customs fees may be applied by the competent customs authorities.  

 
What if a package is lost or damaged by the carrier?

• Case of a lost package:

AIRSOFT OPERATION has a very precise procedure in case of non respect of the delivery time of more than 5 days (8 days in the case of a followed letter) or in the case of a proven loss of the parcel by the carrier.

In this case, the customer should contact our customer service (by email

via the contact page or by phone) so that we can launch a search with the carrier.

In the case of a proven loss of the package, AIRSOFT OPERATION will send a replacement package at its expense to the customer if possible, otherwise we will proceed with the refund of the missing products.

• Case of a damaged package:

AIRSOFT OPERATION packs the products in the best possible way with 2 additional security points (adhesive tape + mechanical sealing)

It is advisable for the customer to check the integrity of the package upon receipt. If it seems to have been opened, it is possible to refuse the package or to make a reservation on the delivery note of the carrier.

In case of breakage of the material upon receipt of the package, the customer must contact our customer service as soon as possible to set up a replacement procedure for the product.
 

What to do if the product is not suitable?

Each individual customer (called "consumer") has a withdrawal period of 14 working days from the date of receipt of his package to contact our customer service to agree on an exchange or refund.

The product must then be returned with the prior agreement of our customer service. The cost of returning the product is the responsibility of the customer. Upon receipt of the returned package, our customer service department will verify the integrity of the product and initiate the exchange, credit or refund procedure.

AIRSOFT OPERATION insists on the fact that the product must be perfectly new (or very cleanly unpacked) when it is returned for the refund to take place.

However, in the case of a professional customer and in accordance with the law, the right of withdrawal is applicable only if the following conditions are met

The right of withdrawal is only possible in the case of a sales contract concluded in the context of a distance selling (via our website).
The sales contract must not be directly related to the customer's professional activity.